Refund policy
Return & Refund Policy
ORDER CANCELLATION
Customers may request to cancel an order within 24 hours of placing the order.
A cancellation requested within 24 hours will be subject to an 8% cancellation fee, which covers non-refundable payment processing charges charged by third-party payment providers such as PayPal, Razorpay, or other payment processors.
After 24 hours, orders cannot be cancelled because we may have already started production, customization, tailoring, or processing the order. Most of our products are made to order or customized specifically for the customer.
RETURNS – CLOTHING PRODUCTS
We accept returns on our clothing products within 14 days of delivery, subject to the conditions described below.
Because many of our clothing products are made to order or customized, customers must contact us within 72 hours of delivery if there is a problem with the product, including:
* A genuine manufacturing defect
* Damage during delivery
* Incorrect item received
* A genuine fitting or sizing issue
The customer must contact us by email or WhatsApp within 72 hours of delivery and provide details and, where applicable, clear photographs or videos of the issue.
Once the return request is approved, the product must be shipped back within the applicable 14-day return period.
ACCESSORIES
The following types of accessories are not eligible for return for change of mind or other non-defect reasons:
* Mojari / traditional footwear
* Loafers and other shoes
* Kalangi
* Necklaces
* Other accessories
However, if an accessory is damaged, defective, or the wrong item was received, the customer must notify us within 72 hours of delivery. After verification and approval, the item may be returned according to our return instructions.
CUSTOMIZED / MADE-TO-ORDER PRODUCTS
Most of our products are made to order or customized according to the customer’s measurements or requirements.
If a customized or made-to-order clothing product has a genuine manufacturing defect, incorrect item, damage, or genuine fitting/sizing issue, the customer must contact us within 72 hours of delivery.
After the issue is reviewed and the return is approved, the customer may return the product within the applicable 14-day return period.
RETURN SHIPPING COST
Customers are responsible for the cost of returning an item to us.
We do not provide free return shipping unless we specifically agree otherwise in writing.
The original shipping charge, if any, is non-refundable.
RETURN CONDITIONS
Returned clothing products must be:
* Unworn and unused
* In their original condition
* With original tags attached, where applicable
* With original packaging, where applicable
* Accompanied by proof of purchase
Products that show signs of use, damage caused by the customer, washing, alteration, or improper handling may not be accepted for return.
REPORTING DAMAGE OR DEFECTS
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, incorrect, or has a genuine fitting/sizing issue, contact us within 72 hours of delivery by email or WhatsApp.
Requests reported after 72 hours may not be eligible for return, except where applicable consumer rights require otherwise.
REFUNDS
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on the payment provider or bank.
RETURN ADDRESS
N.J. Collection / Golden Attire
Nindarav Ji Ka Rasta, Third Chauraha
Chandpole Bazar, Jaipur, Rajasthan – 302001
India
CONTACT US
For return, refund, cancellation, or product-related questions:
Email: Goldenattire786@gmail.com
WhatsApp: +91-9024855466